Frequently Asked Questions
What services do you provide?
Our cleaning services cover a wide range of needs, including:
✔ Inspection Cleaning
✔ End-of-Lease Cleaning
✔ Deep Cleaning
✔ Spring Cleaning
✔ Deceased Estate Cleaning
✔ Hoarder & Decluttering Cleaning
✔ Post-Construction Cleaning
✔ Selling Your Home Cleaning
Each service includes tasks such as bathroom and kitchen sanitation, vacuuming and mopping, wall spot cleaning, door cleaning, and general surface disinfection. Additional services can be customized to meet your specific needs.
Can I customize my cleaning service?
Yes! We offer flexible and tailored cleaning services to suit your needs.
✔ You can add extra services when booking or during the cleaning session.
✔ Any additional services will be charged to your account separately.
Do I need to be present during the cleaning?
No, your presence is not required unless you prefer to be there.
✔ Many clients provide secure access codes or hide keys for our cleaners.
✔ We complete the cleaning efficiently and securely without interruption.
What if I am not satisfied with the cleaning?
We are committed to your satisfaction! If you’re not happy with the results:
✔ Contact us immediately, and we’ll work to resolve any concerns.
✔ We offer adjustments or touch-ups to ensure your expectations are met.
How long does house cleaning take?
The duration of a cleaning session depends on:
✔ The size and condition of the property.
✔ The type of service requested (e.g., deep clean vs. standard clean).
✔ Additional tasks like rubbish removal or organizing personal belongings.
Deceased estate and hoarder cleans may take longer due to sorting, packing, and disposal of items.
How do I cancel or reschedule an appointment?
✔ You can update your booking through our website.
✔ We recommend making changes at least 48 hours in advance.
✔ Please review our cancellation policy for more details.
How can I book and make a payment?
✔ Our user-friendly online platform allows you to book and manage payments easily.
✔ We accept credit card payments online, direct bank deposits, and cash payments on the day.
Do I need to provide cleaning equipment and chemicals?
✔ Clients can provide their own cleaning products if preferred.
✔ If you’d like us to supply products and equipment, a $15 fee applies.
We provide high-quality traditional and eco-friendly products, along with professional equipment, for:
✔ Deep Cleans
✔ End-of-Lease Cleans
✔ Property Sale Cleans
✔ Deceased Estate Cleaning
✔ Hoarder & Decluttering Services